Workshop notes

Repair tips and workshop notes by email

Occasional emails on caring for your jewellery, plus what we are working on in Witney.

The process

How a repair moves through our Witney workshop

01

Bring it in or get in touch

Call at the workshop or send us a few photographs and a description of what has gone wrong. We will tell you what we can look at and when.

02

We assess the piece and quote

We examine the metal, the settings and any stones under magnification, then give you a clear quote and an honest view of what the piece will take.

03
04

What we offer

Hand skills that put your jewellery back into service

Bespoke remodelling

Inherited stones and old metal can be reworked into something you will actually wear, from a simple resize to a newly designed setting.

Service scope

What we take on at the Witney bench

Chain and bracelet repairs

We mend broken links, replace worn jump rings and fit new clasps so a favourite chain goes back into everyday rotation.

Prong and setting work

Retipping worn claws, rebuilding a setting and re-seating a stone are done with the stone kept safe and the mount left sound.

Pearl and bead restringing

Strands are restrung on silk or wire as the piece requires, with knots tied between beads and the clasp checked or replaced.

Cleaning and refinishing

Ultrasonic cleaning, hand polishing and retexturing bring tired metal back to a finish that suits the age and style of the piece.

Remodelling and new settings

Old gold and inherited stones can be worked into a new design, whether that is a fresh setting or a piece made from scratch.

  • We do not buy scrap gold, sell second-hand jewellery or offer valuations for insurance or probate.
  • Watches are outside our trade, so we do not service movements, replace batteries or fit watch straps.
  • We cannot work on costume jewellery, plated base metal or pieces with glued-in stones that will not survive heat.
  • We do not offer a postal repair service, so pieces need to be brought to the Witney workshop in person.